Welcome to XeComm, Inc. (Pronounced Zee-Com)

Overview

The model is simple…for every dollar spent in marketing a dealer can project and track return dollars to the dealership. Today XeComm supports all brands of new and used power sport dealerships. XeComm supports our customers with everything from content writing, programming and graphic design. With our background we help dealers with everything from building their email lists to marketing campagin designs. From a one time e-mail or postcard to a marketing campaign we make it easy to create targeted customer messages with a system that can be 100% automated. Turnkey packages include Keep In Touch (KIT), Customer Satisfaction Index (CSI), E-Blasts & Newsletters.

XeComm marketing is built on what is called OPT-IN. This approach allows you to spread your message to the potential new customers and current customers who want to hear from you. Our electronic messages come into their “inbox” as messages from friends; our postcards are eye catching and allow them to get the message at a glance, not after opening an envelope. As OPT-IN communications, your message is read and reacted on!

With the XeComm Keep In Touch (KIT) program, Customer Satisfaction Index (CSI), E-Blast or Newsletter you are just minutes away from creating programs designed to let your customers know you appreciate their business and get input back from your customers on how you’re doing with their business.

XeComm understands that the battle for profit on your customer’s dollars does not end on delivery day. The battle for real profit is only beginning. Your customers are won or lost in Service, Parts, and Accessories. Let XeComm help you know your customers satisfaction index. Help you to know if new customers from service, parts, or accessories are becoming big-ticket buyers? Help you to prevent losing follow-on extended service packages, off-season work, and a host of other areas to others in town just because your dealership failed to say “Thank You’ for their business or to ask how the customer liked doing business with you.

In Detail

Here are some quick points:

• Outbound communications are read by our dealerships opt-in customers at rates from 20% to 40%.
• Customer Satisfaction surveys are filled out and returned at over 20%.

Reach thousands of YOUR dealerships customers in minutes not days or weeks. Don’t waste marketing dollars on overspend with radio or newspaper reaching just a small porting of their listeners or readers. Don’t over spend on printing or postage for mass mailings on your open house.

Let XeComm help you become a more profitable dealership.

Key Players

John Dwyier - Managing Partner

In 1970 Mr. Dwyier was selling motorcycles, in 1973 he was winning national sales awards selling accessories and in 1974 Mr. Dwyier produced his first Parts and Accessories catalog for Cycles Inc of Arlington Va. During his career in the industry Mr. Dwyier has sold major units, parts, service and accessories for all brands of motorcycles. Mr. Dwyier has produced support and marketing tools spanning print, direct mail, radio, newspapers and TV. He has been an advocate of the industry all of his adult life and for the past few years has been a contributing writer for American Iron magazine and MotoEast magazine. He is a life member of the Harley Owners Group and can be found on any given weekend at local motocross tracks with his family.

Mason Washington - Managing Partner

Mr. Washington has over thirty years of technical implementation and leadership experience covering all phases of software development. As a co-founder of XeComm and its chief technology officer, Mr. Washington has been the architect and led the development of XeComm's flagship customer loyalty system, Customer Won®